Shipping & Payment

How are orders shipped?

The shipment of products of small or medium weight and volume is carried out by the courier company ACS.

How long does it take to ship orders?

Orders for ready-to-deliver products are shipped the next working day. Otherwise, they are shipped within 5-7 days, as appropriate. In this case, you will be informed of the indicative delivery date.

What are the transport costs?

Within Larissa: The cost of shipping is €2.60/2 kg with a delivery time of 1 day.

Inland destinations: The cost of transport is €2.60/2 kg with a delivery time of 1 -2 days.

Island destinations: The cost of transport is €2.60/2 kg with a delivery time of 1 -3 days.

Hard to reach areas: The cost of transport is €4.00/2 kg with a delivery time of 1 -5 days.

Furthermore, 1€ is added for every 1Kg which is added to the order.

Prices are without VAT.

For orders over 100€ FREE shipping applies.

What are the payment methods?

Credit/debit/prepaid card

Payment by credit, debit or prepaid card is made using the payment system of the cooperating bank EUROBANK. The cards that are accepted are Visa, Mastercard of all banks. Payment by card is made under the condition of its legal use. By selecting the specific payment method, you will be redirected to the website of the partner bank where you will fill in your card details to complete the transaction. During this process no personal information (including credit card number) is stored by our system. The correctness and security of your transactions is guaranteed by the partner bank.

PayPal

By choosing pay via PayPal you will be redirected to the website of this service where you can pay via your PayPal account. During this process no personal information (including credit card number) is stored by our system. The correctness and security of your transactions is guaranteed by the PayPal service.

Replacement

Payment is made in cash to the courier company’s employee. The service costs 2.5€ (excluding VAT).

Returns & Changes

What is the withdrawal policy?

The consumer has the right to withdraw without justification within 14 calendar days from the receipt of the product according to Law 2551/1994 (as amended by K.Y.A. Z1-891/2013).

What is the cancellation policy?

The customer can cancel the order by phone at +3024105 33078 or by email at [email protected] .

What are the conditions for returning a product?

The return of products is possible according to the following conditions:

• The product must be returned within 14 days from the date of receipt.
• The packaging of the product must be in its original condition.
• The returned product may not have been used and may not have suffered any material damage.
• The return costs are to be borne by the customer, except in the case where actual defects are found.
• In the event that the product to be returned is received by our company without prior payment of the shipping costs, these costs shall be deducted from the amount to be returned.
• The purchaser must also place all the documents required by law within the packaging in order to enable the cancellation of the specific sale.

In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at the sender’s expense.

What happens after a product is returned?

Upon the return of the product and its receipt by the competent service department, our company undertakes to replace the product with another similar and new one, in case the original one has proven to be defective (replacement). In any other case, it credits the buyer’s personal account on the website with the amount originally paid. Subsequently, the buyer is given the opportunity to use the credited price to purchase another product of his/her choice.

If the new product has a higher price than the refunded product, the buyer must go through a new payment procedure to settle the difference. If, however, the new product has a lower value than the returned product, then our company shall credit the buyer with the difference according to the above mentioned.

In case, in which for any reason the replacement of the product (with another identical or different one) is not an option of the buyer, the amount of money spent on the cancelled purchase may be refunded. The method of refund is determined in consultation with the relevant department and includes all possibilities (PayPal, credit card or cash).

In which cases is it not possible to return/exchange a product?

From the possibility of unjustified withdrawal / return can be excluded, those products available from the company in special discount prices (offers) for a limited period of time.

In addition, products that are manufactured to special order according to the consumer’s specifications or are clearly personalised are excluded from the possibility of unjustified withdrawal/return.

However, the right of return cannot be excluded and the buyer is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.